Frequently Asked Questions
Everything you need to know about shopping at KidsCity.in
How do I determine the right size for my child?
We provide a detailed age-based size chart on every product page. Since kids grow fast, we generally recommend choosing one size larger if your child is between sizes.
What is your return and exchange policy?
We offer a 7-day hassle-free return and exchange policy. Items must be unworn, unwashed, and have all original tags attached to be eligible for a refund or replacement.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days for metropolitan cities and 5-7 business days for other regions across India.
Are the fabrics safe for sensitive skin?
Yes, we prioritize comfort. Most of our clothing is made from 100% organic cotton and hypoallergenic blends to ensure they are gentle on your child's delicate skin.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across India. You can also pay via UPI, Credit/Debit cards, and Net Banking for a faster checkout experience.
How can I track my order status?
Once your order is shipped, you will receive an SMS and email with a tracking link. You can also track your package directly through the 'My Orders' section on our website.